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dotCentral Services

Telecom Circuit Ordering & Installation

We help businesses order and install telecom circuits, enabling secure and reliable connectivity between multiple locations and to the public internet. Whether your business requires low-bandwidth connections or multi-gigabit speeds, we deliver scalable solutions tailored to your needs.

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But our service doesn’t stop at installation—our dedicated support team continues to assist with technical troubleshooting and billing resolution, saving our customers valuable time and resources.

CloudRider SaaS – Intelligent Network Monitoring


DotCentral is proud to be the exclusive franchise provider of CloudRider, an innovative Software as a Service (SaaS) solution that identifies data throughput issues across networks—even over the public internet, which is notoriously difficult to monitor.

Unlike standard resellers, DotCentral offers the lowest pricing and seamless integration with your existing hardware. If needed, we can also provide customized hardware optimized for running the CloudRider application.

  • Why do I need the AlvaLinks CloudRider SaaS?
    Business Operators invest countless hours solving problems. Troubleshooting a network issue requires a specialized skill-set and often involves several suppliers, vendors, and network providers, sometimes resulting in finger-pointing while the cause of the issue is pursued. CloudRider quickly pinpoints network impairments, eliminating what sometimes takes hours, days, or weeks to determine.
  • What are the differences between the CloudRider Agents?
    CloudRider Agents are designed for specific packet protection protocols. While the general CloudRider Agent works across all networks, specialized Agents are available for: ✔ SRT (Secure Reliable Transport) – Optimized for streaming applications. ✔ SMPTE 2022-7 – Supports multiple-path redundancy for high-reliability transmissions.
  • Why is there a pricing difference between CloudRider Agents?
    Pricing varies based on the specific functionality and protocol support of each Agent. Customized Agents for SRT and SMPTE 2022-7 are tailored for higher resilience and performance in specialized use cases.
  • After identifying initial problems, why should I continue using CloudRider?
    CloudRider isn’t just a one-time diagnostic tool—it provides ongoing real-time network monitoring and protection, ensuring long-term stability. Key benefits include: ✔ Continuous monitoring for network changes. ✔ Active alerts for connectivity degradation. ✔ Detection of undocumented routes and unidentified internet paths. ✔ Verification of provider SLA performance, holding vendors accountable.
  • Can CloudRider operate without disrupting my network applications?
    Yes! CloudRider is designed to run without impairing or degrading transport streams, making it compatible with: ✔ Managed & unmanaged networks ✔ Private & public networks ✔ Live application environments
  • Can CloudRider monitor multiple data streams?
    Absolutely! CloudRider can simultaneously monitor multiple streams on the same network path without additional cost or performance impact.
  • Can I bundle CloudRider with a new Public Internet connection?
    Yes! DotCentral offers bundled solutions that combine: ✔ New public internet connections ✔ CloudRider network monitoring ✔ Single, predictable monthly or annual pricing Interested in a custom solution? Contact us today! (Include an inquiry form below for destination addresses, bandwidth needs, and pricing discussions.)
  • How can I terminate my contract?
    To terminate your contract, please provide a written notice at least 30 days in advance. Refer to the termination clause in your contract for specific details.
  • What happens if there is a breach of contract?
    In the event of a breach of contract, we will follow the procedures outlined in the contract, which may include mediation, arbitration, or legal action. Please review the breach of contract section in your agreement for more information.
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