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About dotCentral 

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dotCentral is a team of telecommunications and technology experts, each with decades of industry experience. We believe there is no "one-size-fits-all" solution for today’s complex application needs. Unlike many communication companies that outsource engineering and project management to overseas call centers, dotCentral provides hands-on, personalized service. We understand the importance of clear communication and tailored solutions for our customers.

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Provisioning services goes beyond simply establishing a connection and walking away. At dotCentral, we apply our years of experience to first understand our customer’s goals and listen carefully to what they aim to achieve. Properly placing services for a specific application requires deep industry knowledge and an understanding of how our customers intend to use the service. Too often, service providers fail to fully grasp these needs, resulting in overpriced or mismatched services. We take the time to thoroughly understand the requirements and offer solutions that meet both our customers' needs and budget.

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The dotCentral team not only has decades of real-world experience but also a passion for continual learning. Our experts actively participate on industry boards, attend conferences, and often present at events. This commitment to ongoing education ensures that we are always ready to tackle new challenges and opportunities with the latest knowledge and strategies.

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dotCentral

Innovative Telecommunications Solutions

Empowering Connectivity

We are a cutting-edge telecommunications company providing innovative SaaS solutions tailored for businesses. Our platform ensures seamless connectivity, advanced network monitoring, and optimized communication services to enhance efficiency and performance. With a focus on reliability and scalability, we empower businesses to stay ahead in the ever-evolving telecom industry.

Client-Centric Approach

At dotCentral, we are dedicated to understanding each client's unique needs and delivering tailored telecommunications solutions that exceed expectations.

Industry Expertise

With over two decades of experience in telecommunications, dotCentral brings unparalleled industry expertise to every project, ensuring the highest standards of service and reliability.

Cutting-Edge Technology

We leverage state-of-the-art technology to deliver telecommunications solutions that are at the forefront of innovation, keeping our clients ahead of the curve in a rapidly evolving industry.

Scalable Solutions

Our scalable telecommunications solutions are designed to grow with your business, providing the flexibility and adaptability needed to meet your evolving communication requirements.

  • Why do I need the AlvaLinks CloudRider SaaS?
    Business Operators invest countless hours solving problems. Troubleshooting a network issue requires a specialized skill-set and often involves several suppliers, vendors, and network providers, sometimes resulting in finger-pointing while the cause of the issue is pursued. CloudRider quickly pinpoints network impairments, eliminating what sometimes takes hours, days, or weeks to determine.
  • What are the differences between the CloudRider Agents?
    CloudRider Agents are designed for specific packet protection protocols. While the general CloudRider Agent works across all networks, specialized Agents are available for: ✔ SRT (Secure Reliable Transport) – Optimized for streaming applications. ✔ SMPTE 2022-7 – Supports multiple-path redundancy for high-reliability transmissions.
  • Why is there a pricing difference between CloudRider Agents?
    Pricing varies based on the specific functionality and protocol support of each Agent. Customized Agents for SRT and SMPTE 2022-7 are tailored for higher resilience and performance in specialized use cases.
  • After identifying initial problems, why should I continue using CloudRider?
    CloudRider isn’t just a one-time diagnostic tool—it provides ongoing real-time network monitoring and protection, ensuring long-term stability. Key benefits include: ✔ Continuous monitoring for network changes. ✔ Active alerts for connectivity degradation. ✔ Detection of undocumented routes and unidentified internet paths. ✔ Verification of provider SLA performance, holding vendors accountable.
  • Can CloudRider operate without disrupting my network applications?
    Yes! CloudRider is designed to run without impairing or degrading transport streams, making it compatible with: ✔ Managed & unmanaged networks ✔ Private & public networks ✔ Live application environments
  • Can CloudRider monitor multiple data streams?
    Absolutely! CloudRider can simultaneously monitor multiple streams on the same network path without additional cost or performance impact.
  • Can I bundle CloudRider with a new Public Internet connection?
    Yes! DotCentral offers bundled solutions that combine: ✔ New public internet connections ✔ CloudRider network monitoring ✔ Single, predictable monthly or annual pricing Interested in a custom solution? Contact us today! (Include an inquiry form below for destination addresses, bandwidth needs, and pricing discussions.)
  • How can I terminate my contract?
    To terminate your contract, please provide a written notice at least 30 days in advance. Refer to the termination clause in your contract for specific details.
  • What happens if there is a breach of contract?
    In the event of a breach of contract, we will follow the procedures outlined in the contract, which may include mediation, arbitration, or legal action. Please review the breach of contract section in your agreement for more information.
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